We consider you accept our cancellation policy when you make a reservation for our tours.Our cancellation policy is described below.
We do not cancel the tours due to rain or bad weather. In case of terrible weather, we will inform you via email by 19:00 a day before the tour. We could lend you rain wears or umbrellas depending on the type of the tours. Please note we may cancel on the day of tour for tour safety because of a rapid change of the weather and we’ll contact you by email or make a phone call to your cellphone number. We may use whatsapp otherwise.
If your schedule is changed by unavoidable reasons and you had no choice but to cancel the tour, we’d love to reschedule the date if you want. You can cancel the tour you reserved up to 72 hours before the tour without any fees. If you cancel within 72 hours, you’ll be charged based on the following terms.
- 72 hours or more prior to the tour: nothing
- 24 to 72 hours prior to the tour: 50% of tour fee
- Within 24 hours or the day of the tour: 100% of tour fee
In the following cases, we do not charge a cancellation fee.
- When we decide to cancel the tour in advance due to the terrible weather.
(Please note that there are no refunds once the tour start and if you cancel on the tour
- When you request a date change.